Are all of your items Authentic?

At Gamz Factory, we have a 100% authenticity guaranteed policy! All items that we sell have undergone strict authenticity checks to ensure that they are the nothing but the genuine article. Shop in confidence and check out our Trust Pilot page for hundreds of 5 star ratings. 

When will my order arrive?

All orders made before 12pm (within mainland UK) will be dispatched the same working day. Orders after this cut off are shipped the next working day. For a delivery estimate, orders below £250 will arrive in up to 2 working days. All orders above £250 will arrive in the next working day. For any specific delivery date requests you can email us at info@garmzfactory.com or DM us on instagram @garmzfactory.

Are all of your items new?

We sell a mix of new and pre-loved designer clothing. When you click on any of our items, we have a condition scale below the main images that tells you if the item is new, excellent, great or good condition. For a further breakdown of condition, you can scroll down on each item listing for detailed information.

Do all items come with certilogo?

Yes, all items that should have a certilogo (SS'14 onwards) have them intact and available to scan. An easy way to identify if an item should have a certilogo is to check the Art Number at the bottom of the EAC wash label. If it starts with a number '60' or greater then it should have a certilogo. All of our items before this season can be validated by searching the art number online and ensuring it matches the item you are checking. 

Do you accept returns?

Yes we are happy to offer a 14 day exchange or full refund as long as the item is sent back in the condition it was sent in and unworn by the buyer. Return requests can be processed by sending an email to returns@garmzfactory.com. We deduct £4.99 from your original order to cover lost fees to shipping.

Do you hold items?

We can hold items for up to 28 days with a non-refundable 10% deposit. Please enquire either by emailing us on info@garmzfactory.com or sending us a DM on instagram @garmzfactory.

Can you source a specific item for me?

Whilst we do not specifically source items, we try our best to contact individuals who have expressed interest in a particular item should we get it in stock.

Are your prices negotiable?

In order to provide the absolute best stock in the best condition, prices are set at the lowest we can possibly sell them for. If you are looking to buy more than one item, occasionally we can offer a multi-buy discount.

Do I have to pay for shipping?

For orders of £250 or more, shipping is free for UK mainland purchases. All other orders we charge a flat rate £4.99 shipping. Special delivery is available for an additional cost. International shipping is charged at a flat rate of £12. International purchasers will be liable for any taxes and duties as standard. If the item is a gift, you can let us know via our usual contact methods.

Do you buy items?

We pay more than any other seller for your new or pre-loved designer wear. If you would like to get a quote for an item, please email us at info@garmzfactory.com or DM us on instagram @garmzfactory. We can either pay you instantly via paypal goods & services or if you send the item to us upfront, we will send the money via direct bank transfer to save you in fees.